Tên khách hàng | Feedback | Đánh giá | Hành động đã thực hiện | Follow-Up Date | Ghi chú |
|---|---|---|---|---|---|
Great customer service, but API documentation could be more comprehensive. | 4/5 | Added a new API troubleshooting guide to the knowledge base. | September 18, 2024 | Will schedule a feedback session to discuss documentation improvements. | |
Excellent product, but had trouble with the payment gateway. | 3/5 | Development team resolving the issue; working on improving payment integration. | October 1, 2024 | Follow-up required once the issue is fixed. | |
Dashboard is powerful but a bit slow. | 4/5 | Investigating load time issues and optimizing the database queries. | October 10, 2024 | Waiting for performance improvements before asking for final feedback. | |
Very satisfied with the custom reporting feature. | 5/5 | Sent a thank-you email and asked for further suggestions. | October 18, 2024 | No further action required; will reach out in a few months for new feedback. |
